TITLE: Consumer Support Consultant (Unilingual English and Bilingual Spanish)
Job Type: Full time
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
Career Description/Summary: We are currently looking for bold, tenacious and out-going people to start working within the Consumer Care Centre. This customer service position provides first point of contact with current and potential consumers to meet and satisfy general information needs. The Agent has the following areas of responsibility: answers general consumer inquiries, obtain consumer information and data, inputs consumer data and file information, analyze consumer situations, determine need for escalation and assist in resolving consumer concerns.
What we are looking for:
- High school education or equivalent, some college or equivalent preferred;
Has experience in customer service: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner to both external and internal customers
Good written and verbal communication skills
Enjoying your job and making a difference
What we offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy