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Customer Support Associate - Southfield

Req #: CNX00034327
Location: Southfield, MI US
Job Category: Business Operations


TITLE: Technical Support Associate

Job Type: (Full-time)

Location: Southfield, Michigan

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

Job Type: (full-time)

Career Description/Summary: 

We are currently looking for bold and Technical Support Associates to start with our growing team at our Southfield, Michigan location. You will be responsible for handling inbound and outbound calls for our client, provide product support, assisting customers with hardware and software troubleshooting.

This is not a telemarketing position, and no cold calling is involved!

What we are looking for:

·         Minimum 1 year of customer service experience

·         High school diploma or equivalent

·         Familiarity with personal computers, operating systems, software, and computer terminology

·         Proven record of meeting or exceeding customer expectations and providing a great customer experience

·         Good written and verbal communication skills

·         Enjoying your job and making a difference

·         Required to type 26 WPM


What we offer:

Concentrix provides our associates with:

·         Career Pathing and Advancement Opportunities

·         Competitive salary

·         Monthly performance incentives

·         Health insurance (Eligibility requirements must be met)


The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy




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