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Advisor I: Voice Technical Support Base 3rd Shift, CRM

Req #: CNX00036298
Location: Hunt Valley, MD US
Job Category: CRM
Do you have a passion for a career in customer support? Concentrix is now hiring for an Afterhours Customer Support Rep!


Position Hours - Thursday/Friday 9:00AM-6:30PM, Saturday/Sunday 8:00AM-8:00P

The Level 1 Customer Support Rep is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall customer satisfaction
  • Answers and responds to inbound calls, emails, or chats
  • Verifies all contact information
  • Creates service requests within supplied Customer Relationship Management (CRM) system
  • Files appropriate data (soft and hard copies)
  • Provides direction to customers promoting online self-service and web based solutions
  • Escalates to Technical Support unresolved customer issues
  • Keeps up to date of client performance requirements, product line and service offerings
  • Achieves specified performance goals
  • Additional responsibilities as required


Please contact with an updated copy of your resume if interested!

  • Must fluently speak and write English AND Portuguese
  • High school diploma or equivalent
  • Ability to pass background and identity verification screen
  • Previous experience in a customer support role
  • Previous experience in a technical support role a plus, but not required.
  • Ability to type 30 WPM
  • Any familiarity with networking or telephony concepts is a plus, but not required

What we Offer:
• A rapidly growing company with significant career growth opportunities
• A culture committed to teamwork and continuous improvement
• An attractive compensation package including medical, dental; PTO, paid holidays.


Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, Canada, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.

Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.
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