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Deskside Support Engineer I

Req #: CNX00038158
Location: Pittsford, NY US
Job Category: IT Service Delivery

TITLE:   Deskside Support Engineer I

Job Type: Full Time

 

Location:  Pittsford, NY

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:  


 

Must be personable & professional, with good communication skills as this person will be working with call center agents, hierarchy, management, and account executives often. Must also be “customer-facing” on the phone & in person. Must be organized and methodical in daily activities & in problem-resolution.

 

 

 

***Please send your resumes to Arika Aerts at: arika.aerts@concentrix.com *****

 

 

What we are looking for:


Deskside Setup/Support
• Setup and maintain several hundred local and remote agent computers (Windows 7, Mac OSX 10.6-9, Mac OSX Server 10.6-9) - hardware, software, break / fix

• Keep PC/iMac hardware/software current as new updates are released & approved by customer
• Responsible for testing image/software updates before applied
• Image creation / management
• Use tools to ensure all systems have proper upgrades and security settings/antivirus in place
• Report hardware issues for service/repair
• Monitor usage of resources & report abuse by employees (going to Facebook, Twitter, etc)
• Setup and maintain training room hardware/software 
• Troubleshoot general desktop issues for agents & hierarchy
• Maintain and utilize IT Ticket System

Laptop Support – Hierarchy Staff
• Provide standard end-user support for Windows and Macintosh Laptops
• Software/image updates installed as needed

Telephony
• Assist with telephone logons
• Configure VOIP phones
• Assist with troubleshooting for phone connectivity
• General telephone support and assistance 

Other
• Maintain asset room (where spare hardware is stored)
• Submit tickets using CNX and client ticketing databases to advise of system issues / failures and work through resolution
• Provide on-call support if needed


Education Required:

High school diploma

2 years general, basic IT support experience


What we offer:

Concentrix provides our associates with:

·         Career Pathing and Advancement Opportunities

·         Competitive salary

·         Monthly performance incentives

·         Health insurance (Eligibility requirements must be met)


The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

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