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OSHAWA - Bilingual Customer Service Advisor

Req #: CNX00038992
Location: Oshawa, ON CA
Job Category: Agents

HOW TO APPLY

“Click to Apply or Email your resume to: Recruit.Oshawa@concentrix.com

 

 

TITLE:  Bilingual (French and English) Customer Service Advisor

Job Type:  Permanent, Full Time

Location: Oshawa, Ontario

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:

 

As a Bilingual Customer Service Advisor supporting the OnStar account you will be responsible for helping people every day.  Dependent of the program you could handle a variety of inbound calls; assisting customers with navigation support, road side assistance, emergency calls, education & selling of products and concierge services.

 

You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.

 

Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain basic knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance

 

What we are looking for:

  • We are looking for candidates with a High School graduation (or equivalent),
  • Basic computer proficiency (including knowledge of windows-based applications)
  • Customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial.
  • Fluent in both French and English

 

What we offer:

 

Concentrix provides our associates with:

  • Bilingual Signing Bonus; earn an extra $750 within your first year!

  • Career Pathing and Advancement Opportunities

  • Competitive salary

  • Monthly performance incentives

  • Health insurance (Eligibility requirements must be met)

 

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

 

 

 

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