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Specialist I, Security Compliance

Req #: CNX00040020
Location: Halifax, NS CA
Job Category: Governance
JR. Contact Center Security Specialist
Role Description:
This role is a requirement to meet the contact center security requirements and to support CCSR, BCP/DR and SR related activities by addressing customer security & compliance requirements.
Job responsibilities:
  • Supports implementation and maintenance of security policies, procedures, and practices to provide protection for the facility, information, equipment and personnel in accordance with customer requirements
  • Gathers customer security requirements as per the contract and/or as agreed to by the relevant parties
  • Analyzes the requirements, maps the customer security requirements with Concentrix controls
  • Responds to customer and Concentrix management concerning compliances, risk/vunerability management, business continuity management and other reports
  • Supports all compliance requirements and activities from company and client – this is not limited to information security
  • Develops and supports internal business controls
  • Interacts with various internal teams, GEO security SPOCs and other cross functional team members
  • Participates in evaluation of existing security systems and programs as well as participates in implementations of new or improved projects and procedures
  • Performs site level technical and information security activities including security education; documentation, material classification and controls and records management
  • Conducts internal assessment covering all aspects of customer requirements as per the schedule
  • Reviews personnel security program, including pre-employment screenings, clearance processing and maintenance, visitor control, vendor security and internal investigations
  • Provides incident management support to global security team
  • Supports customer assessments and closures of corrective actions plan
  • Participates in various internal audits across functions to strengthen the security practice
  • Provides corporate Security with regional updates and progress on security initiatives
  • Participates in security incidents support and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework
  • Supports local implementation and maintenance activities concerning Business Continuity Management (BCM)
  • Assess threats, risks, and vulnerabilities(Weekly) from emerging security issues
  • Participates in contact centre security standards and guidelines for system configuration
  • Builds & maintains documentation for all procedures as required to continually improve levels of service & efficiency and meet quality standards.
Qualifications & Experience:
•      Bachelor’s degree or equivalent work experience
•      Formal Security training (certificate) or equivalent: any of the following certificates would be a definite advantage, BSI ISO/IEC 27001:2013, CISSP, CISA – training will be provided for internal candidates not holding a Security Certificate but has IT training
•      Knowledgeable in regulatory issues relating to security would be an asset
•      Experience working with Open directory, iOS/MAC Security technologies an asset
•      Knowledge in security products & solutions i.e Mobile device management, Vulnerability assessment, Data leakage prevention would be an asset
Experience in compliance and regulations is essential to be successful in this role
North America Locations –Tempe, Daleville and Rochester, Peterborough, Montreal, Niagara Falls, Hamilton, Southfield, Milwaukee
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