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Work At Home Anywhere US: Customer Service Representative (Full Time)

Req #: CNX00040634
Location: Anywhere, US
Job Category: Agents


TITLE:  Customer Service Representative


Job Type: (Full-time, Work at Home)


Location:   Work at Home


At Concentrix, we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!


Career Description/Summary:   We are currently looking for bold and tenacious Customer Service Representatives to provide a premium customer service experience by responding to inbound phone calls from customers and assisting them with account information, purchasing information, specific content or with account authorization, processing refund requests, promotion song and video codes troubleshooting and resolving advanced technical issues while supporting one of the largest technology companies in the world.

  • A passion for customer service exhibited by courteous telephone etiquette, empathy, patience and professionalism
  • A sense of ownership of the total customer experience including comprehensive issue resolution
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
What we are looking for:
  • Minimum one (1) year call center experience or minimum one (1) year Face to Face customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 30 wpm
  • Ability to work a schedule which may include varying shifts, weekends and/or holidays
  • Ability to self-manage and work independently in a fast-paced, constantly changing environment
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • Thrives on a Team where expertise is shared and feedback is welcomed
What you need to have:

 Equipment specifics will be dependent upon program assignment.

  • Internet Service - minimum of 10.0 mbps download and 1.5 mbps upload (no wireless or satellite connections)
  • Basic Landline Telephone Phone Service (required during Training and for Production calls)
  • Any and all call features MUST be removed.  This may require contacting your Provider
  • Corded Telephone headset.  Plugs directly into your telephone base
  • Amplifier
  • Mute button
  • Noise canceling microphone
  • Monitor minimum size: 21.5”
  • USB Mouse & Keyboard (MAC compatible)
  • Adapter (connects monitor to MAC)
  • Earbuds w/microphone
  • A distraction free work space within your home designed to maximize your productivity  
 
What we offer:
Concentrix provides our Associates with:
  • 3 Weeks Paid Training
  • Career Pathing and Advancement Opportunities
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)
**New Competitive starting salary**

Contact Email:  WAHRecruiting@concentrix.com



The Company:
Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.


Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy



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