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MISSISSAUGA Bilingual Customer Service Representative

Req #: CNX00040790
Location: Mississauga, ON CA
Job Category: Quality

Customer Service Representative

Bilingual in French & English
 

Concentrix, Mississauga is growing and we’re looking for ambitious, customer focused staff to get in on the ground floor and be part of the growth team. At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!


ABOUT THE ROLE

 

This customer service position provides first point of contact with retailors and loyalty program members to meet and satisfy general information needs. The Representative has the following areas of responsibility: answers general customer inquiries for products and services, account registration and maintenance, and provide insight regarding the loyalty program and promotions.

 
SPECIFIC RESPONSIBILITIES

  • Answer all incoming customer phone calls within quality standards
  • Process inbound calls from retail sites regarding general customer inquiries and concerns for products and services offered
  • Support for retail programs including loyalty and reward cards; account activation, maintenance, card replacement, reward redemption, point transfers, and general inquiries related to the retail-card products
  • Document requests related to service, quality and treatment at Retail Sites
  • Provide support of Web, Mobile and other client facing applications
  • Handle customer support regarding account maintenance: card restrictions, replacements and troubleshooting, Online support and general inquiries.
  • Follow critical elements of the Concentrix call and handling process
  • Stay current with Center procedures, program and resource tools
 
ESSENTIAL QUALIFICATIONS
 
  • Bilingual in French and English
  • High school education or equivalent
  • General knowledge of windows-based applications and ability to navigate a computerized information system.
  • 1-3 years of work experience in a customer service role.
  • Strong communications skills
  • Passionate about supporting a team, helping customers and delivering high quality service.
 
What we offer:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Benefits and Pension Plan Program
 
The Company:
 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.


Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy


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