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Trainer

Req #: CNX00042028
Location: Greenville, SC US
Job Category: Training
The AETNA Training team is responsible for training Healthcare needs for a highly respected Healthcare provider.  This position will be in multiply Lines of Business.  In this role you will aid the staff in training with balancing Aetna client regulations.   
 
Primary functions of the Trainer consist of:
  • Reviewing assigned training, interpreting policies pertaining to the program.
  • Collecting and documenting information pertaining to the training based off the policies and regulations.
  • Leveraging both internal & external knowledge for training.
  • Leveraging & escalating when necessary gaps pertaining to training.
  • Ability to work in a fast paces environment.
  • Extreme attention to detail and ownership is required.
  • Heavy coaching/mentoring background required.
  • Conflict mitigation and resolution skills will need to be demonstrated.
 
 
Various - LOB
 
Based on Salary Computation
 
Wade Hampton, Greenville, SC, USA
 
  1. Open availability to work a 40++ hours a week
  2. Open flexibility to work 7 days of the week, between the hours of 7am-12p
  3. Open flexibility to travel domestically
 
 
  1. Attrition 
  2. Customer Satisfaction
  3. Product knowledge
  4. Performance and Readiness of Staff
 
Requirements and Qualifications
Necessary
Desired
 
  1. Graduate in any discipline or equivalent
  2. Diploma / Certificate HS / General Equivalent
  1. Some college preferred
 
  1. 3+ Years of high volume, inbound contact center or high volume face to face contact in a business setting experience is required in a coaching and training capacity.   
  2. Demonstrated understanding and formal education in Adult Learning Principals is needed.
  1. Minimum  3 years’ experience in a training capacity.
 
  1. Computer (Knowledge)
  2. Good Written Communication Skills
  3. Leadership Skills
 
 
  1. Decision Making (Extreme importance)
  2. Workflow / Process adherence experience
  3. Active review / interpretation (Written comprehension, Written expression) (Above Average)
  1. Analytical / Logical thinking
  2. Troubleshooting analysis
 
  1. Drive & Persistence (Extreme Importance)
  2. Analysis (Extreme Importance)
  3. Service Orientation (Extreme Importance)
  4. Resilience & Flexibility (Above Average)
  5. Learning and knowledge (Above Average)
  6. Dependability (Extreme Importance)
  7. Interpersonal Skills and Teamwork (Above Average)
  1. Care for Customers & Client Needs / Requirements
  2. Confident
  3. Team player
  4. Patience
  5. Drive & persistence
  6. Learning & knowledge
enhancement
  1. Ability to work under pressure
situations
 
  1. Training Presentation  
  2. Competency Based Interview
  3. Microsoft Office Applications
 
 
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Link for schema