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CHATHAM- Customer Service Advisors

Req #: CNX00042633
Location: Chatham, ON CA
Job Category: Agents

Job Title: Chrysler Customer Service Representative 

Status: Permanent, Full Time
Location: Chatham, Ontario  
Hours: 24/7

   

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!


Career Description/Summary:  

The Universal Consumer Relations Representative will provide exclusive one touch consumer interface with Chrysler vehicle owners, receiving inbound calls relating to service campaigns, vehicle recalls, component coverage inquiries, warranty or extended service contracts, and dealer or regional assistance issues, following a call from file initiation to conclusion. Representatives deal with a wide range of call activity ranging from informational requests to advising and acting on requests for reimbursements and/or warranty cancellations. Coding and data accuracy are crucial elements to this role.

 
Responsibilities:
  • Take calls from Chrysler vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues. 
  • Answer all incoming customer phone calls within quality standards
  • Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries
  • Calls seeking cancellation of service contracts require submission for either cancellation or refund. 
  • Contact external parties to assist in providing information, gain clarification and gather information.
  • Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures
  • For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
  • Act as a liaison with remaining team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
  • Follow up on existing cases and close as appropriate
  • Documents new case or updated case file information using quality standards
 
What we offer:
  • Competitive hourly rate and performance incentives
  • Paid Training 
  • Medical, Dental Benefits and Pension Plan
  • Career Advancement opportunities

 

 

HOW TO APPLY

Click to Apply or Email your resume to: Crystal.Bolohan@concentrix.com

 

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. 

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified. #cnxjobs

 



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