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Bilingual Marketing Consultant,MMS

Req #: CNX00043628
Location: Oshawa, ON CA
Job Category: Marketing Operations

The Marketing Consultant is the primary contact with customers within an assigned region/zone. Perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals.

 

Responsibilities: 

·         Build strong consulting relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.

·         Educate and inform dealer base on current Original Equipment Manufacturer (OEM) program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with marketing goals.

·         Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.

·         Review changes to the marketplace and industry and adjust marketing plans.

·         Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system. Maintain calendars and timelines for assigned marketing initiatives.

·         Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.

·         Produce periodic reports and recommendations regarding performance status of dealer base.

·         Implement quality control process for marketing materials, dealer selections and dealer originated copy.

·         Travel may be required.

 

What we are looking for:

·         Bachelor´s degree (BA or BS) in Marketing or 1-3 years experience in marketing, customer service and/or sales

·         Proficiency in Microsoft Office specifically including Word, Excel, and Outlook.

·         Experience in an office environment required

·         Written and verbal Canadian French and English bilingual skills are assets

·         Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers.

·         Ability to perform effectively within a team environment is a must.

·         Ability to work well under pressure, meet deadlines and handle multiple projects is essential.

·         Must be able to work with all levels and backgrounds in a diverse workforce.

·         Desired skills include: Experience with Direct Marketing, experience creating/implementing marketing plans.

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