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BURNSIDE Technial Service Associate

Req #: CNX00044975
Location: Nova Scotia, CA CA
Job Category: Agents



You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and a real passion for technology.  We are fanatical about the customer service we provide and expect everything from our employees that our customers do, you are the first point of contact, you’ll be the friendly voice, providing world class customer technical support.


We’ll rely on you to listen to our customers and use your passion to meet their needs. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. You can multitask across systems and applications, identify, and resolve a variety of technical issues while effortlessly engaging, explaining step by step solutions with patience and an approach tailored to each individual customer. 


You’re not only here to help fix technical issues, but also provide an incredible customer experience. You are disciplined and have the ability to work with a team collaboratively. If this sounds like you, you could be the next great advisor with Concentrix Burnside where we’re committed to helping employees explore their potential.  


Key Qualifications

  • Minimum 1 year customer service expertise or proven technical ability
  • Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges



Additional Requirements

• Available to attend approximately 4-6 weeks of required training on a fixed schedule that may include weekends. • Flexible to work between the hours of 9:00am and 9:00pm AST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs. • Successful completion of a pre-employment assessment and background check. • Successful completion of initial training. • Ability to meet minimum typing speed of 26 WPM while talking with customers • Effectively prioritize and manage your time • Above average starting wages • Excellent verbal and written communication skills



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