CONSUMER SUPPORT CONSULTANT (CSC)
Concentrix has teamed up with the “fastest growing automotive brand in Canada”. Apply now to have the chance to work onsite at their beautiful Canadian headquarters, all the while providing high-end customer service to consumers from all over North America. Get in on the ground floor and be part of the growth.
Working within the Consumer Support Centre, this customer service position provides first point of contact with current and potential consumers to meet and satisfy general information needs. The Agent has the following areas of responsibility: answers general consumer inquiries, obtain consumer information and data, inputs consumer data and file information, analyze consumer situations, determine need for escalation and assist in resolving consumer concerns.
· High school education or equivalent, some college or equivalent preferred;
· General knowledge of windows-based applications and ability to navigate a computerized information system.
· 1-3 years of work experience in a customer service role.
· Good verbal communication and listening skills.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy