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11.13 Technical Support Advisor, Daleville

Req #: CNX00045898
Location: Daleville, IN US
Job Category: CRM

TITLE: Technical Support Advisor


Job Type:Full-Time


Location: Daleville, Indiana

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!


Job Type: Full-Time


Career Description/Summary:  We are currently looking for tech savy customer service advisors who enjoy troubleshooting wireless and multimedia devices! Exciting starting wage with bonus opportunity plus full benefits!


What we are looking for:

1 year Customer Service Experience

Tech savy

High School Diploma or GED



What we offer:

Concentrix provides our associates with:

·         Career Pathing and Advancement Opportunities

·         Competitive salary

·         Monthly performance incentives

·         Health insurance (Eligibility requirements must be met)


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The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity


Qualifications

 

Position Minimum Requirements:

 

High school diploma or equivalent

Computer proficiency, keyboard and web navigation skills

Knowledge of Windows operating system (ability to navigate between multiple windows, launch and close applications, and navigate within folder system)

Keyboarding skills at a minimum of 26 wpm with simultaneous "talk and type" capability

Excellent verbal & written communications skills

Ability to communicate clearly and effectively

Work assigned schedule which may include varying shifts, weekends and/or holidays

1 year customer service experience, call center experience preferred

Ability to understand customer issues

Good problem solving and decision-making skills

Ability to approach problems logically

Ability to empathize with the customer and respond effectively to customer needs

Ability to connect with people over the phone

Ability to engage in consultative selling

Ability to work with minimal supervision & handle pressure

Excellent customer service skills

Professional phone etiquette

Ability to multi-task and work in a fast-paced environment

Promote reliability and dependability

 

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