Apply Now    

Customer Center Advisor - Tier 2 Agent - Warren

Req #: CNX00046392
Location: Warren, MI US
Job Category: Agents
TITLE:   Customer Center Advisor - Tier 2 Agent
  
LOCATIONWarren, MI
 
STATUS: Full -Time/Non Exempt
 
 
Career Description/Summary:
This position is for our GM Customer Assistant Center Representative for our Inbound GM Customer Center located in Warren, MI. As an advisor you will be responsible for taking incoming calls from dealers or customers regarding questions about their warranty, recalls, and acting as a liaison between the dealership and consumer. They may also need help with locating a dealership in their area. We are looking for someone who has excellent time management skills, can work quickly on their feet, show empathy and has prioritizing skills. We are looking for someone who has case management skills up to one year and can carry the professionalism to represent the GM brands. If you have what it takes to handle caseloads and assist customers please apply I have included below additional information on the positions.  If you have any questions please let me know.    You must have one consecutive years at one position……
 
Paid Training (Training and live calls are typically about 5-8 weeks)
Customer Service based positions, all inbound phone calls (No Telemarketing)
We require Flexible scheduling from you between the hours of 8 am -9 pm Monday- Friday, The schedules can change as often as each week.
 
We are looking for Candidates:
 
  • Case Management skills (Working the Case from beginning to end.)
  • Following up with the Customer and GM Field Reps
  • Handling 30-40 Cases
  • Providing Great Customer Service Skills
  • Representing the GM Brands in a professional manner
 
Please call LaShawn Scott at (586) 578-6158 or send resumes to: Arika.Aerts@Concentrix.com
#cnxjobs

 

 

What we Offer:

 

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

 

 

Apply Now    
Link for schema