TITLE: Connection Center Advisor
LOCATION: Warren, MI
STATUS: Full -Time/Non Exempt
**MINIMUM ONE YEAR OF TECHNICAL SUPPORT EXPERIENCE REQUIRED**
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
We are looking for Customer Technical Service Advisors. Earn between $30,000-$32,000 per year! We have more great things to offer too; paid training, benefits after 3 months, vacation entitlement in the first year, free parking and transit accessible, pension plans, overtime hours available, monthly incentives and career opportunities! Some extras: Employee events, corporate discounts on everything from tickets and dining to shoes and travel for you and your family!
You'll listen then analyze, troubleshoot and resolve technical issues for WI-FI service calls, internet or data installation and connection issues as well as more advanced infotainment support directly with the vehicle. This is a customer/client support position that does not include cold calling. You may remotely configure and troubleshoot client's equipment or simply educate customers. Some companies also ask their Tech Support employees to sell additional services. You'll utilize multiple databases to record of the results of your interactions. This is a position with plenty of growth potential.
So what do you need?
1 year of solid customer service experience (e.g. retail store, restaurant, call center)
1 year of technical support experience, At best, practical help desk or customer support experience
1 year in your current or last role
Strong customer service skills - We want someone who can make customers feel better.
Good writing and typing skills.
Good knowledge of the operating systems and relevant hard- or software (e.g. mobile phone operating system, Apple, OS, Android etc.)
Duties and Tasks/Essential Functions:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Bluetooth and more;
Research required information using available resources;
Follow standard processes and procedures;
Accurately process and record call transactions using a computer and designated tracking software;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Stay current with system information, changes and updates
Please call LaShawn Scott at (586) 578-6158 or send resumes to: Arika.Aerts@Concentrix.com
Skill and Knowledge Qualifications:
The ability to help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance over the phone
Guidance of the users to support them in becoming more productive
Evaluation of the systems' problems to recommend enhancements
You could be providing support for one of the biggest brands in the world. As long as you like working in close-knit teams, you can handle a fast-paced, fun environment and you’re eager to help people, we want to talk to you!
Apply online at www.concentrix.com Concentrix is an equal opportunity employer. We thank all applicants. Only those that qualify will be contacted
What we Offer:
Concentrix provides our associates with:
- Career Pathing and Advancement Opportunities
- Competitive salary
- Monthly performance incentives
- Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team