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Advisor I: Customer Service, Healthcare

Req #: CNX00046320
Location: Greenville, SC US
Job Category: Healthcare
Concentrix is seeking individuals looking to continue their career in the fast paced contact center industry at our Wade Hampton Facility to assist customers with their Healthcare needs for a highly respected Healthcare provider. 

Duties and responsibilities

·         Assess all in-bound calls to accurately and efficiently address caller’s needs.

·         Follow up out-bound calls to assist in resolution.

·         Participate in ongoing training and self-development.

·         Be efficient in navigating multiple systems.

·         Be patient and compassionate.

·         Work as a team player.

·         Maintains a neat, clean, and professional personal appearance and observes the dress code established by Concentrix.

·         Ability to maintain regular attendance and punctuality as scheduled.  Adheres to all company time and attendance policy.

·         Demonstrate excellent communication skills.

·         Customer Focus—Dedicated to keeping customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

Must be available for Training: Mon-Fri (2 Weeks) 8:00 am - 4:30 pm.
Work schedule will be any 8 hour shift (40 hours per week) Monday - Friday 8:00 am-8:00 pm




·         3+ years of high volume, inbound contact center or high volume face to face contact in a business setting experience is required.


·         College degree preferred but not required.  High school diploma is required.


·         Background in Healthcare is preferred, specifically in benefits, enrollment, billing, and customer relations.


·         Must have open availability to work a 40-hour work week on any day of the week between the hours of 8:00 am -8:00 pm.


·         Experience with Avaya is helpful.


·         Ability to work in a face paced environment with extreme attention to detail and ownership is required.



What we Offer:



       A rapidly growing company with significant career growth opportunities


       A culture committed to teamwork and continuous improvement


       An attractive compensation package including medical, dental; PTO, paid holidays.



Company Description:


       A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer/consumer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer/consumer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer/consumer interaction. Based in 25 (140 locations) countries with a staff of more than 90,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail, CPG & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism





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