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Project Manager

Req #: CNX00046633
Location: Farmington Hills, MI US
Job Category: Marketing Operations
Acts under limited supervision as project manager for medium to large sized technology projects. Responsible for the planning, analysis, execution and delivery of projects of medium to large budgets and magnitude, 4-6 months in duration and with medium to high complexity.  Arranges and chairs project related meetings involving multi-functional teams. Provides project management knowledge and support to the Concentrix Project Team through the use of documentation, fiscal tracking and communication tools.
  • Responsible for ensuring that the planned development, implementation and production deliverables of the project are on-schedule, on budget and within defined scope and quality expectations
  • Facilitate and manage, in conjunction with the Concentrix Project Team, the preparation of key documentation:
  • Business requirements for development of an end-to-end solution
  • Acts as an interface and facilitator for gathering, defining, reviewing, finalizing and evaluating internal or external client requirements
  • Master Services Agreement, Statement of Work, Service Level Agreement, Functional Specifications
  • Facilitate and manage scope changes during planning and design phase, implementation phase and production phase (if applicable)
  • Know and understand the client’s business and business problems.  Work with Development and Architect Team to develop strategies to resolve problems that equate to additional business for Concentrix
  • Work with Project Team to design solutions that reflect the needs of the client from both a functional and budgetary perspective.
  • Lead Concentrix Project Team to successful completion of defined requirements through the development and management of project management tools
  • Project plan - facilitate completion of, author and manage to integrated time lines
  • Budget-to-actual tracking and management
  • Regular status meetings and reporting
  • Open issues tracking and resolution
  • Service Requests initiation and management
  • Manage the post-launch analysis phase to determine potential process improvements and/or best practices.
  • Anticipate, initiate and coordinate issues with Concentrix Project Team as client advocate and provide counseling for enhancements on existing projects – as required
  • Assist in defining project participants and essential resources and organizing their effective input
  • Manage relationships and resource requirements with other team members, partners, vendors and suppliers
  • Identifies and manages project issues and risk.
  • Provides input regarding opportunities for continuous process and productivity improvements.
    Manages client expectations - negotiating internally and externally


  • Office environment

Reporting Structure

Reports to: Sr. Manager, Project Management


  • Bachelor’s degree (BA or BS) from an accredited four (4) year college or university
    Experience / Skill:      
  • 3+ years of project management experience
  • Relevant project management experience in large-scale environments
  • Proven leadership experience
  • Excellent negotiation skills required
  • Candidates with experience in Automotive, Health, Insurance OR Financial industries would be preferred
  • Proficiency in using Project Management Tools 
  • Project Management training and certification a plus
  • Mentoring and presentation experience
  • Work in Agile with Scrum methodologies



Adaptability – Is able and willing to adapt to changing priorities and responsibilities.  Able to adjust personal style to changing environment.  Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.
Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
Culture Alignment - Understands the Concentrix culture and actively promotes it through every action taken, and every decision made. Supports a culture that fosters high standards of professionalism and ethics, behaves in a fair, ethical, and respectful manner.
Impact and Influence - The ability to persuade, convince, negotiate with, influence, and/or sell others, in order for them to support ideas/objectives or purchase items.  The desire to have a specific impact, to gain acceptance of an idea, plan, activity or sell a service or product.
Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position.  Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.
Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities.  Produces a minimum amount of errors while completing work.  Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.
Leadership - Inspires, motivates, and guides others toward goal accomplishment.  Consistently develops and sustains cooperative working relationships.  Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride and trust.  Skilled at building rapport.
Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals.  Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment.  Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability.
Strategic Thinking / Business Acumen - Able to evaluate current products, services and operational methods against a changing marketplace. Understands the impact of business decisions. Formulates effective strategies consistent with the corporate plans and global economy.
Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.  Is united in the collective purpose.
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