Apply Now    

QuickBooks Customer Service Advisor

Req #: CNX00046314
Location: Greenville, SC US
Job Category: CRM
QuickBooks is now hiring in Greenville!
 
Be part of a team dedicated to helping Small Businesses succeed in running their business!
 
Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market.  What would your community be like without them?  Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!

QuickBooks in Greenville is seeking to hire people with a passion for helping small businesses succeed. QuickBook customers are small businesses that use QuickBooks to run their business. The QuickBooks team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.
 
If you feel like you don’t know much about these topics, no worries.  Most of our new hires don’t either and that’s why QuickBooks offers paid training to teach you how to use QuickBooks and help provide awesome customer support.
 
Our ideal candidate is awesome at the following:
  • A passion to help those in need; Customer Service Excellence
  • Strong desire to help and take ownership on seeing things through
  • Curious, with a desire to always learn more, including strong problem solving skills   
  • Ability to work as a team member, as well as independently with minimal supervision   
  • Effectively communicates, both written and verbally    
  • Troubleshoot basic and routine customer issues that are technical in nature  
  • Ability to multi-task and adapt to changes quickly   
  • Dependable and flexible to rotate shifts, as needed
  • High school diploma or GED is required and you must be at least 18 years of age


 

Send resumes to: rachel.green@concentrix.com


#cnxjobs

Essential Functions/Core Responsibilities 
  • Assist customers with QuickBooks; research and provide resolution to questions and problems 
  • Troubleshoot issues that are technical in nature; including hardware, software and networking
  • Solve problems that may be unstructured and require use of conceptual thinking skills   
  • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)    
  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
  • Prepare complete and accurate work including appropriately notating accounts as required   
  • Participate in activities designed to improve customer experience and business performance

Additional Information

1.       Title: QuickBooks Advisor II

2.       Schedule: Full-time, 8-hours per day, 40 hours per week, Monday – Friday

3.       Some Saturdays may be required

4.       Must be able to work any shift between 9am and 9pm

5.       4-Week Paid Training: M-F 9am-6pm

6.       Anticipated Start Date: Nov 29th, 2017

 

 

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
 
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.

 What we offer:

·         Career Pathing and Advancement Opportunities
·         Competitive salary
·         Monthly performance incentives
·         Health insurance (Eligibility requirements must be met)

 

 

Immediate Interviews by Appointment Only

Send qualified résumé to rachel.green@concentrix.com with QUICKBOOKS in subject line

 

Apply Now    
Link for schema