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Manager I, Technical Writer

Req #: CNX00046630
Location: Farmington Hills, MI US
Job Category: Technical Writer
The Technical Writer works with internal application development teams/ delivery team, business owners to identify and document technology related business requirements.  translate clients’ needs into application functionality.  Additionally, this role assists with the creation of technical specifications.  
 
SPECIFIC RESPONSIBILITIES
 
  • Seeks out opportunities to leverage best practices and reusable objects to meet requirements in an efficient and effective manner.
  • Gather usability feedback from various stakeholders and document
  • Create Frequently Asked Questions (FQA) pages, How video’s and other technical contents of applications
  • Responsible for writing technical specifications manuals of all ADM projects
  • Assist in creating copy of publications related to technology, posting of publications websites and in Social media like, Official Facebook, Twitter, LinkedIn
  • Research technical designs, reports and specifications, work with Project teams, Architectural governance team in clarifying and simplifying the documents
  • Work with relevant stakeholders to create operating instructions, Technical Specifications, user friendly guides on emerging technologies,
    • Artificial Intelligence
    • Connected Car
    • Omni Channel
    • Customer Experience Management
    • Block Chain technologies
  • Responsible to Maintain a comprehensive library of technical terminology and documentation in Organization
 
 

ESSENTIAL QUALIFICATIONS

 
Education/Knowledge:  
 
Bachelor's degree (BA or BS) with 8+ yrs of related experience or Master Degree with 6+ yrs of related experience in technical or business area from an accredited four-year college or university required; an equivalent combination of experience and education may be considered.
 
Experience / Skill:          
 
  • Excellent verbal and written communication skills
  • Must have strong customer service acumen
  • Ability to use MS Word, Excel, Project
  • Knowledge of Relational Database concepts
  • Knowledge of Oracle Concepts and Infrastructure
  • Knowledge of Internet/Intranet concepts
  • Good understanding of the tools, Practices and standard processes in Software development
  • Skilled at Prioritization and Multi-Tasking
 
 
COMPETENCIES
 
Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
 
Creativity - Develops creative ways to use existing technologies, processes or services, able to develop unique and novel solutions to challenges, uses creativity to develop new ideas, presents information in an attention-getting and interesting manner
 
Customer Focus (Internal and External) - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services.   Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.  Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.
 
Decision Making - Exercises good judgment by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience, perceives the impact and implications of decisions, makes effective and timely decisions, is proactive and achievement oriented. Demonstrate good Judgement in selecting methods and techniques for obtaining solutions
 
Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position.  Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.
 
Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals.  Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment.  Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability.
 
Problem Solving - Systematically breaks apart complex problems and identifies the underlying causes.  Identifies trends and sees causes and consequences.  Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.
 
Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities.  Produces a minimum amount of errors while completing work.  Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.
 
Relationship Management - Consciously working to build rapport to create a common ground through networking and establishing friendly relations with others.  Focusing actions to continuously build business partnerships. networks with senior management in own area of expertise
 
Results Orientation - The ability to achieve high goals and/or standards. The degree of commitment to achieving measurable results by goal setting and implementing effective work methods.   Is determined, ambitious and entrepreneurial, and has a ready ability to seize new opportunities.
 
Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.  Is united in the collective purpose.
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