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OnStar BBWC Advisor (11/13)

Req #: CNX00045367
Location: Warren, MI US
Job Category: Agents

TITLE:  OnStar BBWC Advisor

 

LOCATIONWarren, MI

 

START DATENovember 13, 2017

 

STATUS: Full -Time/Non Exempt

 

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:

We are seeking dedicated, reliable sales consultants looking for a rewarding career with excellent income potential.  Interested candidates should thrive in a fast-paced, high energy environment and must be passionate about delivering a memorable customer experience.

Job duties include: 

·         Educating new GM vehicle owners about the OnStar service

·         Upselling of various products/promotions to inbound contacts

·         Completing the enrollment process by activating the in-vehicle technology from OnStar

·         Help drive the “wow” factor during the new vehicle delivery process


Responsibilities: 

·         Meet designated goals for AHT (Average Handling Time) per call in a high volume call center

·         Handle multiple types of calls from a varied customer base (individuals, businesses, automotive)

·         Utilize complex internet and software platforms while maintaining a high level of professionalism and customer service

·         Document, escalate, and resolve complaints or issues properly and in a timely manner

·         Handle high volume, inbound activation service and sales calls

·         Navigate using multiple computer programs while speaking with the customer 

·         Sell program packages (minutes, data plans, etc.

  

 

Please call Kim Ford at (586) 578-6157 or send resumes to: Arika.Aerts@Concentrix.com

ESSENTIAL QUALIFICATIONS:


Education / Knowledge:     
                                               

High School Graduation or equivalent, General knowledge of windows-based applications and web technology

 

Experience / Skill:

Minimum of 1 year experience in a Customer Service environment is required, 3 years preferred. 

Sales experience preferred

Excellent punctuality and attendance in addition to active listening skills a must

Excellent communication skills

 

What we Offer:

 

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

 

 

 

 

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