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BURNSIDE- Product Support Specialist-$16 Starting Wage

Req #: CNX00046815
Location: Dartmouth, NS CA
Job Category: Agents

There is a new employer in town and WE ARE GOOD. Concentrix Premium has opened a new site at the Blue Frog campus, located in Burnside. This is our 10th site for this fortune 100 client in North America! Our brand-new state-of-the-art facility is full of windows to let in natural light, we have bright colours, engaged employees, full-time and permanent employment, great pay, great hours of operation and even a slide. Yep, I said it, a slide! 

 

We are 100% customer service focused; with our Employees, our Client and their Customers. We provide extensive training and ongoing support to enable your success. If you are the 'go to tech person' for friends and family, you love solving problems, and you're all about the customer experience, you will enjoy it here. We also advocate for promoting from within. Get your foot in the door for growth opportunities in roles like quality, training, team leader and much more. Apply today and work on our premiere team.

 

Perks

  • $16 an hour
  • Hours of operations 9am-9pm 7days/week
  • Benefits – vision/medical at 6 months and dental at 12 months
  • Incentives as soon as you start taking calls
  • Employee engagement
  • Free Gym onsite
  • Work Perks/Discounts
  • RRSP Matching Program
  • Home & Auto Insurance Discounts
  • Life Insurance
  • Walking trails throughout the campus
  • Community Garden

 

Key Qualifications

  • Minimum 1 year contact centre expertise
  • Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to research, multi-task, organize and prioritize

 

Additional Requirements

  • Flexible to work between the hours of 9am-9pm AST including weekends and holidays
  • Successful completion of a pre-employment assessment and background check
  • Successful completion of initial training
  • Ability to meet minimum typing speed of 26 WPM while talking with customers
  • Effectively prioritize and manage your time
  • Excellent verbal and written communication skills

 

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