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Rental Service Agent - Rochester 11/13

Req #: CNX00046264
Location: Pittsford, NY US
Job Category: CRM
TITLERental Service Agent - November 13, 2017
Job Type: Full Time

Location:  Pittsford, NY

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

Career Description/Summary:  
 
Do you have a passion for providing stellar customer service in a fast paced environment? Are you a high energy person who would enjoy helping businesses grow by assisting with their vehicle rental needs? Concentrix has partnered with a worldwide leading client in the truck rental, supply chain, and logistics industry, and is now hiring for Rental Service Agents in Rochester! These agents will:
  •  Negotiate pricing, duration, and vehicle options to maximize profit while providing the ultimate customer experience
  • Be able to think “on their feet” and provide alternative solutions to customers
  • Communicate through outbound calls to rental branch locations
  • Responsible for overall satisfaction for all internal and external customers
  • Reconcile all customer concerns, issues, disputes in order to maintain the ongoing relationship
  • Maintains composure when addressing stressful situations
  • Clearly articulates the client's product and service offerings

 

****Please send your resumes to Yolanda.tisdale@concentrix.com***

 

 

What we are looking for: 

 

The right candidates will possess:
  • HS Diploma/GED
  • a minimum of 1 year customer service experience/sales or the equivalent combination of education and experience (retail and service industry experience are ok!)
  • Ability to pass pre hire assessments to include typing, customer service, sales aptitude, and spelling and grammar testing
  • A desire to provide excellent customer service and while closing sales on rental contracts
  • High energy, assertive and confident
  • Active listening and an attention to detail
  • Enjoys working with people in teams
  • Strong written and oral communication skills required
  • The ability to multi task in a fast paced environment
  • Ability to work a non-standard work schedule, including nights and weekends.
What we Offer:

Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:


Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team
 
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