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OSHAWA - Bilingual Customer Service Advisor

Req #: CNX00046845
Location: Oshawa, ON CA
Job Category: Agents

Bilingual (French and English) Customer Service Advisor

 

 

At Concentrix we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor we’re proud to be able to offer stable, career enriched opportunities.

As a Bilingual Customer Service Advisor supporting the OnStar account you will be responsible for helping people every day.  You will handle a variety of inbound calls; assisting customers with navigation support, road side assistance, emergency calls, education & selling of products and concierge services.

You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.

Responsibilities:

·         Greet customers in a courteous, friendly, and professional manner

·         Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Maintain basic knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance

 

What we are looking for:

·         We are looking for candidates with a High School graduation (or equivalent)

·         Basic computer proficiency (including knowledge of windows-based applications)

·         Customer service experience

·         Fluent in both French and English

 

What we offer:

·         Bilingual Signing Bonus; earn some extra money just for joining our team!

·         Career advancement

·         Competitive salary

·         Interactive training and supportive environment

·         Medical, Vision, Dental Benefits, Life Insurance and Pension Plan

·         Free Parking and Transit accessible

·         Shift flexibility

 

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. #cnxjobs.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified.

 

HOW TO APPLY “Click to Apply or Email your resume to: Recruit.Oshawa@concentrix.com”

 

 

 

 

 

 

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