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Digitial Engagement Solutions Lead - Vocalcom

Req #: CNX00046916
Location: , US
Job Category: IT Service Delivery
Roles & Responsibilities:
  • Lead and contribute to initiatives to elevate our Digital engagement capabilities (Chatbot, Artificial Intelligence, Virtual Assistant, Emailbot, cognitive offerings)
  • Lead and contribute to initiatives to evolve our Omni offering
  • Driving the efficiency and effectiveness of our next generation offerings
  • Work with development team to ensure that our solutions are leading the market
  • Contribute to Case Studies and Marketing Material content
  • Perform solution Demos as required (Internal and Client facing)
  • Assess various platforms and solutions to make recommendations
  • Develop RoadMaps for the solutions
  • Ensure accurate outage status alerts are sent on timely basis.  
Desired Skills:
  • Excellent verbal and written communication skills.
  • Strong IT systems background (preferably a diploma/degree in systems)
  • Should be willing to work from home with some degree of flexibility
  • Overall should be a good team player with willingness to learn and drive to achieve.
  • Good IT development skills and systems’ knowledge.
  • Should be able to drive Continuous Improvement in process.
  • Understand Digital Engagement evolution
  • Knowledge of Vocalcom or other Omni Channel platforms
  • Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference)
  • 7 to 10 in year in BPO or Contact Center industry
  • 5 years’ experience in IT Contact Center Systems
  • 3 to 5 years’ experience in IT Team management
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