Apply Now    

Advisor I : Customer Service, CRM - 12/11

Req #: CNX00046578
Location: Tempe, AZ US
Job Category: CRM



Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!


Job Duties

  • High quality customer interactions and experiences
  • Troubleshoot, resolve issues, and address routine tax-support questions
  • Use superb computer skills and multi-tasking abilities
  • Actively contribute to the knowledge-base content by linking, flagging, and recommending updates
  • Utilize government websites and tool kits to seek out and deliver the right answer to the customer EVERYTIME
  • Document customer interactions and properly escalate issues that do not have a known resolution
  • Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Please send resumes to:  toni.cagle@concentrix.com

 

**YES, we do offer Benefits!

 

Major Medical

Vision

Dental

PTO Holiday Sick/Personal

Tuition Discounts

401K


**FUN WORK ENVIRONMENT Dress code - Jeans / casual environment

 

***PROMOTIONS WITHIN THE COMPANY!***


#cnxjobs

Qualifications

What we're looking for:

  • Must pass online assessments to be considered for employment (testing required)
  • Positive/ Can-do attitudes only
  • College degree preferred (but not required)
  • The ideal candidate will have a background in business, finance, accounting, or tax
  • Basic knowledge of tax laws and tax concepts
  • Some experience preparing federal and state returns for individuals (1040) preferred but not required
  • Past experience in providing support in a call center environment
  • Critical thinking, problem solving
  • Persistence and determination

What we Offer:

Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:


Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

Apply Now    
Link for schema