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MVP Dealer

Req #: CNX00047016
Location: Farmington Hills, MI US
Job Category: Operations

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!


Career Description/Summary: 

Provides customer and dealer support of the claims, repair authorization and contractual provisions of Chrysler’s MOPAR/FCA Vehicle Protection Contracts as they apply to all current products and any new product type sold for MOPAR/FCA Vehicle Protection


What we are looking for:

We want candidates that can:

-          Answer inbound information questions

-          Provide resolution on dealer/consumer issues

-          Cost control through pre-authorization activities for repairs

-          Review and determine component/repair coverage under contract

-          Analyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costs

-          Analyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledge

-          Provide authorization of failed covered components only

-          Make outbound calls as necessary to provide solution to inbound transactions

-          Create case records to document initial contact and all pertinent information

-          Utilize claim entry and case management systems


Education / Knowledge: 

o    Minimum High School diploma or equivalent; college experience or college degree preferred

o    Automotive knowledge or experience

o    Good stress management skills

o    Organizational skills

o    Good communications skills

o    Good writing skills


Experience / Skill: 

o    Dealership or Repair Facility Experience in Service Operations (minimum two years)

o    Automotive Mechanical Background (minimum two years)

Warranty Experience Preferred

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