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Team Leader, Operations CRM

Req #: CNX00046989
Location: Pittsford, NY US
Job Category: CRM
The Sales Manager is responsible for enabling his/her team to meet and exceed all client sales and productivity KPIs through effective performance coaching, motivating and management.  He or she will develop and maintain a high energy, positive, can-do environment that fosters enthusiasm and maximum effort from every Sales Development Representative (SDR).
What You Will Do:
  • Drive a team of inside sales professionals to exceed Vonage’s lead production goals while delivering exceptional lead quality.
  • Utilize Concentrix’ Performance Coaching Model to monitor calls, coach, and motivate the sales team.
  • Consistently meet and exceed daily sales performance metrics.
  • Analyze trends in sales performance and QA and take appropriate actions to ensure peak performance.
  • Identify methods to drive continual performance improvement
  • Conduct weekly team sales meetings, designed to share results, news and recognition as well as provide team training as needed.
  • Work with Training department to ensure all SDR’s receive proper and adequate training.
  • Interview prospective SDR candidates to ensure pipeline of high quality candidates for team growth is full.
  • Ensure that all SDR’s understand their key Metrics and how their performance compares to these metrics.
  • Manage day-to-day HR responsibilities associated with a team of 12 - 15 SDR’s including compensation, attendance tracking, communication and enforcement of HR policies.
  • Run weekly Vonage quality calibration sessions
  • Run weekly CNX internal QA calibration sessions
  • Attend daily Vonage performance calls with the client.
  • Participate in weekly internal Vonage team status meetings as requested by Senior Sales Manager.
Your Required Skills and Experience:
  • Minimum 4 years previous sales experience with a proven success record
  • Minimum 2 years Inside Sales Management or supervisory experience, preferably in a delivery center environment.
  • Demonstrated understanding of the Vonage selling process, with the ability to comprehend and execute the sales process.
  • Strong customer service and teamwork skills.
  • Excellent oral and written communication skills.
  • Ability to multi-task.
  • Strong organizational and time management skills.
  • Proficient in MS Word and Excel
Other Skills and Experience:
  • Bachelors or Associate degree a plus
  • Familiarity with SFDC a plus
  • Telephony sales experience a plus

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