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CUSTOMER SERVICE ASSOCIATE

Req #: CNX00047256
Location: Farmington Hills, MI US
Job Category: RMA/Customer Service

TITLE: Customer Service Representative

Job Type: Full Time

Location: Farmington Hills, Michigan

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At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

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Career Description/Summary:

The Customer Service Representative will address key areas of customer concern with regard to gas and electric emergencies; credit and collections; service repairs; and revenue generation for both residential and small business customers. The primary focus of the Customer Service Representative is to support the customer through case management, problem resolution, and by addressing customer questions, inquiries and/or concerns.

What we are looking for:

SPECIFIC RESPONSIBILITIES

  • Provide customer relations support via inbound and outbound calls
  • First line resolution while expressing empathy for customers in the following areas:
    • credit and collection - payment arrangements, hold (delay next credit action), payment options,
    • sealed for non-payment, assistance referrals (refer to Agency for assistance)
    • electric outage
    • general billing inquiries (balance, payment postings)
    • record corrections
    • pay station locations and instructions on how to pay
    • promoting value-added products and services (e.g., appliance service plan and CO detector)
    • enrollment in special programs (Winter Protection Program, Budget Plan)
    • appliance repair
    • gas emergency
  • Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.
  • Effectively communicate customers to resolve customer issues in a timely and effective matter
  • Use and navigate multiple systems to track, document and research case.
  • Offer additional products and services, including appliance service plans and CO detectors.

ESSENTIAL QUALIFICATIONS

Education/Knowledge:

High School education or GED Equivalent; excellent computer skills and experience in a Windows environment.

Experience / Skill:

1 - 2 years of customer service experience required. Excellent verbal, communication, and listening skills required.

Job Type: Full-time

Salary: $11.00 /hour

Required education:

·         High school or equivalent

 

What we offer:

Concentrix provides our associates with:

·         Career Pathing and Advancement Opportunities

·         Competitive salary

·         Monthly performance incentives

·         Health insurance (Eligibility requirements must be met)

 

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The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

Job Type: Full-time

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