TITLE: Customer Service Representative
Job Type: Full Time
Location: Farmington Hills, Michigan
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
The Customer Service Representative will address key areas of customer concern with regard to gas and electric emergencies; credit and collections; service repairs; and revenue generation for both residential and small business customers. The primary focus of the Customer Service Representative is to support the customer through case management, problem resolution, and by addressing customer questions, inquiries and/or concerns.
What we are looking for:
High School education or GED Equivalent; excellent computer skills and experience in a Windows environment.
Experience / Skill:
1 - 2 years of customer service experience required. Excellent verbal, communication, and listening skills required.
Job Type: Full-time
Salary: $11.00 /hour
· High school or equivalent
What we offer:
Concentrix provides our associates with:
· Career Pathing and Advancement Opportunities
· Competitive salary
· Monthly performance incentives
· Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
Job Type: Full-time