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12/11: Technical Support Advisor

Req #: CNX00047184
Location: Daleville, IN US
Job Category: CRM

Technical Support Advisor

 

Are you looking for a rewarding career with the opportunity for growth and development?  Well, you've found the right company. 

Our company is fanatical about its customers and employees, we are disruptive in the marketplace and hire people with varying backgrounds to ensure we are constantly tenacious in our pursuit of excellence. We value knowledge, openness and transparency and we are committed to communicating at all levels and supporting you in your success!

 

We are 100% customer service focused, we want to give customers the best solution the first time by researching their concerns, giving options and resolving their issues all while providing the best service in a super chill way.

 

If you are the 'go to tech person' for friends and family, you love solving technical problems, you're all about the customer and you're looking for growth opportunities in roles like quality, training, team leader and much more, apply today and work on our premiere team.

 

Perks:

  • $13 per hour
  • Hours of Operation: 8am-12:30am.
  • Benefits – medical/vision/dental
  • Incentives as soon as you start taking calls; up to $200 monthly
  • Employee engagement
  • Work Perks/Discounts
  • RRSP Matching Program/401K for US locations whatever is applicable

 

Key Qualifications

  • Minimum 1 year contact centre expertise and proven technical ability
  • Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

 

Additional Requirements

  • Available to attend 6 weeks of required training on a fixed schedule that may include weekends.
  • Flexible to work between the hours of 8am and 12:30am including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
  • Successful completion of a pre-employment assessment and background check.
  • Successful completion of initial training.
  • Ability to meet minimum typing speed of 26 WPM while talking with customers
  • Effectively prioritize and manage your time
  • Above average starting wages

Excellent verbal and written communication skills


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The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity


Qualifications

 

Position Minimum Requirements:

 

High school diploma or equivalent

Computer proficiency, keyboard and web navigation skills

Knowledge of Windows operating system (ability to navigate between multiple windows, launch and close applications, and navigate within folder system)

Keyboarding skills at a minimum of 26 wpm with simultaneous "talk and type" capability

Excellent verbal & written communications skills

Ability to communicate clearly and effectively

Work assigned schedule which may include varying shifts, weekends and/or holidays

1 year customer service experience, call center experience preferred

Ability to understand customer issues

Good problem solving and decision-making skills

Ability to approach problems logically

Ability to empathize with the customer and respond effectively to customer needs

Ability to connect with people over the phone

Ability to engage in consultative selling

Ability to work with minimal supervision & handle pressure

Excellent customer service skills

Professional phone etiquette

Ability to multi-task and work in a fast-paced environment

Promote reliability and dependability

 

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