TITLE: OnStar Provisioning Advisor
LOCATION: Warren, MI
START DATE: December 11, 2017
STATUS: Full -Time/Non Exempt
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
Provisioning Advisors will receive direct key press calls from new or pre-owned vehicles (Welcome Call). While following a specific call flow, the agent, will enroll the vehicle, input personal subscriber information to a new or current account, activate the OnStar system. Our sales positions require the upselling of company products/promotions.
They will handle Personal, Business, Company, Fleet, Rental, and Dealer Demo account types. There is a strong possibility associates will interact with a GM dealer representative.
· Meeting designated goals for AHT (Average Handling Time) per call in a high volume call center
· Upsell OnStar subscriptions.
· Handling multiple types of calls from members, businesses, dealers, etc.
· Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service
· Working within prescribed time limits and performance standards to exceed and or maintain designated sales quotas.
· Ability to function well in a high call volume environment.
You will participate in a 5 week interactive paid training, in which you will learn everything you need to know. You will join a fabulous team, a great work environment, and a management team who truly cares.
Please call Kim Ford at (586) 578-6157 or send resumes to: Arika.Aerts@Concentrix.com
Education / Knowledge:
High School Graduation or equivalent, General knowledge of windows-based applications and web technology
Experience / Skill:
Minimum of 1 year experience in a Customer Service environment is required, 3 years preferred.
Excellent punctuality and attendance in addition to active listening skills a must
Excellent communication skills
What we Offer:
Concentrix provides our associates with:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team