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OnStar Provisioning Advisor, Warren (12/11)

Req #: CNX00047442
Location: Warren, MI US
Job Category: Agents

TITLE:  OnStar Provisioning Advisor

 

LOCATIONWarren, MI

 

START DATEDecember 11, 2017

 

STATUS: Full -Time/Non Exempt

 

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:

 

Provisioning Advisors will receive direct key press calls from new or pre-owned vehicles (Welcome Call). While following a specific call flow, the agent, will enroll the vehicle, input personal subscriber information to a new or current account, activate the OnStar system. Our sales positions require the upselling of company products/promotions. 

 

 

They will handle Personal, Business, Company, Fleet, Rental, and Dealer Demo account types. There is a strong possibility associates will interact with a GM dealer representative.

 

Responsibilities: 

·         Meeting designated goals for AHT (Average Handling Time) per call in a high volume call center

·         Upsell OnStar subscriptions. 

·         Handling multiple types of calls from members, businesses, dealers, etc. 

·         Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service     

·         Working within prescribed time limits and performance standards to exceed and or maintain designated sales quotas.     

·         Ability to function well in a high call volume environment.

 

 You will participate in a 5 week interactive paid training, in which you will learn everything you need to know. You will join a fabulous team, a great work environment, and a management team who truly cares.

 

Please call Kim Ford at (586) 578-6157 or send resumes to: Arika.Aerts@Concentrix.com

 

 

ESSENTIAL QUALIFICATIONS:


Education / Knowledge:     
                                               

High School Graduation or equivalent, General knowledge of windows-based applications and web technology

 

Experience / Skill:

Minimum of 1 year experience in a Customer Service environment is required, 3 years preferred. 

Excellent punctuality and attendance in addition to active listening skills a must

Excellent communication skills

 

What we Offer:

 

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

 

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