Apply Now    

OnStar Member Services Team, Warren (12/18)

Req #: CNX00047445
Location: Warren, MI US
Job Category: Agents

TITLE:  OnStar Member Services Team

 

LOCATIONWarren, MI

 

START DATE: December 18, 2017

 

STATUS: Full -Time/Non Exempt

 

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:

 

·         Meet designated goals for quality and AHT (Average Handling Time) per call in a high volume call center

·         Handle multiple types of calls from a varied customer base (individuals, businesses, automotive dealers)

·         Utilize complex internet and software platforms while maintaining a high level of professionalism and customer service

·         Document, escalate, and resolve complaints or issues properly and in a timely manner.

·         Handle high volume, inbound service calls (roadside assistance, routing, troubleshooting, etc.)

·         Navigate using multiple computer programs while speaking with the customer

 

 

 

Please call Kim Ford at (586) 578-6157 or send resumes to: Arika.Aerts@Concentrix.com

ESSENTIAL QUALIFICATIONS:


Education / Knowledge:     
                                               

High School Graduation or equivalent, General knowledge of windows-based applications and web technology

 

Experience / Skill:

Minimum of 1 year experience in a Customer Service environment is required, 3 years preferred. 

Excellent punctuality and attendance in addition to active listening skills a must

Excellent communication skills

 

What we Offer:

 

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

 

 

 

 

Apply Now    
Link for schema