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HR Manager

Req #: CNX00047438
Location: Chatham, ON CA
Job Category: Business Partner & Employee Relations

Human Resources Manager


This is a senior Human Resources role engaged in developing, maintaining and improving employee relations and business partnerships in multiple Call Centers or multiple locations within a single geographic area. Owns and applies the company’s existing labor relations policies and the development of new policies and programs as a senior HR Generalist. May direct multiple HR functions including recruiting and compensation. Directly and indirectly involved in employee issues and conflict resolution. Has HR responsibility for 0 to 3 direct reports.




· Develops and implements methods and procedures for monitoring employee morale

· Directs the recruitment efforts for volume recruitment and on-boarding

· Oversees quality and accuracy of information gathering processes on employee satisfaction levels and issues

· Develops and communicates company policies, regulations and procedures to employees

· Facilitates communications between employees and various company personnel

· Provides mentoring and support to other on site HR functions (recruiting, compensation, training) based on employee feedback and ongoing risk analysis

· Consults / advises on employment legislation and human rights issues

· Directly and indirectly involved in conflict resolution, employee concerns, administration of broad employee programs and practices

· Oversees preparation and presentation of offers of employment and orientation processes

· Provides general HR consultative services for employees, HR and operations management at site locations and ensures sound and legal HR practices and procedures are met

· May participate in outplacement meetings with managers and conducts exit interviews

· Ensures provision of quality information services on corporate policies, procedures and benefit programs to employee population

· Provides direction to the job description, performance appraisal and salary administration programs at sites

· Provides feedback to corporate HR on updates/changes that may be required on operating principles, policies, etc.

· Monitors and reviews personnel situations with management and escalates to the appropriate function individual for resolution as necessary.


Essential Qualifications:



· Bachelor’s degree in Human Resources, Labour Relations, or equivalent preferred .



  • Minimum 7 years experience in Human Resources.

  • Experience working in a call centre/hospitality/manufacturing environment.

  • Experience in a unionized environment.

  • Proficient in MS Office and Outlook.

  • Knowledgeable of Hay classification and pay policy.

  • CHRP designation considered an asset.


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