TITLE: Connection Center Advisor
LOCATION: Warren, MI
START DATE: December 11, 2017
STATUS: Full -Time/Non Exempt
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
We are currently searching for out of the box thinkers for our Customer Care Center in our Warren, Michigan location for General Motors (GM) OnStar.
You'll listen then analyze, troubleshoot and resolve technical issues for WI-FI service calls, internet or data installation and connection issues as well as more advanced infotainment support directly with the vehicle. This is a customer/client support position that does not include cold calling.
You may remotely configure and troubleshoot client's equipment or simply educate customers. Some companies also ask their Tech Support employees to sell additional services. You'll utilize multiple databases to record of the results of your interactions. This is a position with plenty of growth potential.
Duties and Tasks/Essential Functions:
Please call LaShawn Scott at (586) 578-6158 or send resumes to: Arika.Aerts@Concentrix.com
Skill and Knowledge Qualifications:
What we Offer:
Concentrix provides our associates with:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team