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Connection Center Advisor, Warren (12/11)

Req #: CNX00047662
Location: Warren, MI US
Job Category: Agents

TITLE:   Connection Center Advisor

 

LOCATIONWarren, MI

 

START DATE: December 11, 2017

 

STATUS: Full -Time/Non Exempt

 

 

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 

Career Description/Summary:

We are currently searching for out of the box thinkers for our Customer Care Center in our Warren, Michigan location for General Motors (GM) OnStar.

You'll listen then analyze, troubleshoot and resolve technical issues for WI-FI service calls, internet or data installation and connection issues as well as more advanced infotainment support directly with the vehicle. This is a customer/client support position that does not include cold calling.

 You may remotely configure and troubleshoot client's equipment or simply educate customers. Some companies also ask their Tech Support employees to sell additional services. You'll utilize multiple databases to record of the results of your interactions. This is a position with plenty of growth potential.

Duties and Tasks/Essential Functions:

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Bluetooth and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Stay current with system information, changes and updates

 

 

 

Please call LaShawn Scott at (586) 578-6158 or send resumes to: Arika.Aerts@Concentrix.com


#cnxjobs

 

 

 

Skill and Knowledge Qualifications:

  • The ability to help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance over the phone
  • Guidance of the users to support them in becoming more productive
  • Evaluation of the systems' problems to recommend enhancements

 

Requirements:

  • Bachelor’s Degree or minimum 1 year customer service related technical field
  • At best, practical help desk or customer support experience
  • High customer and service orientation
  • Well-developed communication and analytical skills
  • Good knowledge of the operating systems and relevant hard- or software (e.g. mobile phone operating system, Apple, OS, Android etc.)
  • Good problem-solving skills and focus on quality
  • Ability to remain calm in challenging situations

 

 

 

 

 

What we Offer:

 

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:

 

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

 

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

 

 

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