TITLE: Customer Care Ambassador
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
As a part of the Customer Care Team you will represent one of our leading automotive clients, General Motors of Canada Company. The Customer Care Ambassador is the first point of contact with current and potential customers and external parties. Responsibilities include answering general customer inquiries, obtaining customer information and data, inputting consumer data and file information. You will be working in partnership with other departments and dealerships as the liaison between our customers and clients.
You will participate in an interactive paid training in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.
· Greet customer phone calls in a professional and courteous manner
· Contact internal departments to clarify and gather information to respond to customer inquiries
· Contact external parties to assist in providing information and gain clarification
· Review individual customer cases providing mediation on behalf of client; Determine customer needs through effective questioning and research
· Make final decision regarding expense of promotional dollars on behalf of the client
· Maintain basic knowledge of General Motors of Canada Company procedures, product information and online resource tools
· Participate in activities designed to improve customer satisfaction and business performance
What we are looking for:
What we offer:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. #cnxjobs
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy