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Account Manager - Automotive Marketing

Req #: CNX00049011
Location: Virginia, US US
Job Category: Marketing Operations
ACCOUNT MANAGER – Farmington Hills, MI
This position represents the primary point of contact with existing clients. Typically supports 1 – 5 clients. Acts as client advocate, facilitates problem solving through various organizational resources and functions. Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution. Acts to expand volume and revenue base and pursue organic business growth opportunities with existing customer. Provides tactical expertise to support overall client and company business strategy.
 
SPECIFIC RESPONSIBILITIES
  • Acts as primary point of contact with existing clients
  • Defines, clarifies and communicates client specifications, needs and changes
  • Acts as client advocate, facilitates problem solving through various organizational resources and functions
  • Manages potential conflict areas between operations execution and client requirements through problem identification and resolution
  • Liaises with and funnels information to Concentrix functional departments on client progress
  • Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution
  • Insures billing packages are correct (input correct, data captured and assimilated)
  • Explores and implements cost reduction strategies through operational and technical solutions
  • Maximizes revenue opportunities within daily operation and program
  • Analyzes and assesses business growth drivers and profit leverage points
  • May assist with initial information gathering for new and existing business proposals
  • Monitors and safeguards reporting accuracy and detail (operations performance, data integrity, quality)
  • Serves as product knowledge expert for client and business generalist for company
  • Researches competitor information for feedback to Client / Concentrix
  • Travel is required
ESSENTIAL QUALIFICATIONS
Education/Knowledge:
Bachelor or University degree from an accredited four-year college or university required or equivalent experience.
Experience / Skill:
  • 3 years (minimum) related experience in customer service or account management in a substantial capacity
  • Minimum 1 year experience working in the automotive industry
  • Strong understanding of service marketing
  • Intermediate Microsoft Office (Excel, Word, PowerPoint)
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