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Desktop Support Engineer

Req #: CNX00049333
Location: Farmington Hills, MI US
Job Category: Information Systems
Position: Desktop Support Engineer
Job Type: Full-time
Location:  Farmington Hills, Michigan

Roles & Responsibilities:
  • Build and support Windows and IOS workstations and laptops
  • Create/Manage workstation/laptop image builds, testing, deployment, patches and maintenance
  • Experienced in hardware troubleshooting in Desktops and laptops
  • Knowledgeable of Windows Operating Systems (Windows 7, 8 and 10)
  • Experienced in repairing of laptop and desktop hardware
  • Installation and support MS Office, Outlook, Skype for Business, One Drive, AntiVirus, , encryption, printers, VPN, etc.
  • Management and resolution of tickets using Remedy
  • Setup and maintain training rooms
  • Perform basic troubleshooting of phone issues and assist telephony team as needed
  • Working knowledge of network, server and voice infrastructure for troubleshooting and problem resolution
  • Knowledge of Active Directory
  • Installation and support of PGP encryption software on all workstations
  • Working knowledge of workstation administration tasks
  • Work with any other team within IT to escalate resolution to IT issues/tickets impacting your site
  • Strong communications with on-site staff in support of their IT needs
Desired Skills:
  • Personable & professional, with good communication skills
  • Strong workstation (windows and IOS) and networking background
  • Flexibility to work overtime as needed
  • Overall should be a good team player with willingness to learn and drive to achieve
  • Good Office 365 and workstation application knowledge and skills
  • Must be organized and methodical in daily activities & in problem-resolution.
  • Knowledge and experience of Remedy
  • Ability to lift up to 50 lbs

Qualification / Experience:

  • Formal education in Information Technology
  • Windows certification
  • Network experience and training
  • 3+ years in IT industry
What we offer:
Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Benefits (Eligibility requirements must be met)
 
The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

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