Education/Knowledge: High School Graduation or equivalent; General knowledge of windows-based applications; Good understanding of call centre operations, metrics, and general procedures.
Experience / Skill: One to two years successful experience working directly in a call centre environment; demonstrated supervisory skills
Job Knowledge - Knows, understands and appropriately applies the technical skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with trends and developments in field
Cultural Alignment - Understands the Concentrix culture and actively promotes it through every action taken, and every decision made. Supports a culture that fosters high standards of professionalism and ethics, behaves in a fair, ethical and respectful manner
Communication – Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Customer Focus - Is dedicated to meeting and strives to exceed the needs of in ternal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.
Adaptability – Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic persistent, even under adversity
Problem Solving - Systematically breaks apart complex problems and identifies the underlying causes. Identifies trends and sees causes and consequences. Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.
Leadership - Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives
Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment. Is united in the collective purpose