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Customer Service Representative

Req #: CNX00050394
Location: Peterborough, ON CA
Job Category: Agents

Customer Service Representative

Are you looking for a rewarding career with the opportunity for growth and development? Well, you've found the right company.

Our company is fanatical about its customers and employees, we are disruptive in the marketplace and hire great people with varying backgrounds to ensure we are constantly tenacious in our pursuit of excellence. We value knowledge, openness and transparency and we are committed to communicating at all levels and supporting you in your success!

We are 100% customer service focused, we want to give customers the best solution the first time by researching their concerns, giving options and resolving their issues all while providing the best service in a super chill way.

If you are the 'go to tech person' for friends and family, you love solving technical problems, you're all about the customer and you're looking for growth opportunities in roles like quality, training, team leader and much more, apply today and work on our premiere team.

Perks

·         Benefits – vision/medical @ 6 mths and dental @ 12 mths

·         Incentives as soon as you start taking calls

·         Employee engagement

·         Work Perks/Discounts

·         Pension Matching Program

·         Home & Auto Insurance Discounts

·         Life Insurance

 

Key Qualifications

·         Minimum 1-year contact center expertise and proven technical ability

·         Real passion for customer service

·         Able to effectively tailor communication and style to differing audiences

·         Able to self-manage and work independently in a dynamic, constantly changing environment

·         Thrives on a team where expertise is shared and feedback is welcomed

·         Effective time management including ability to multi-task, organize and prioritize

 

Additional Requirements

·         Successful completion of a pre-employment assessment and background check.

·         Successful completion of initial training

·         Ability to meet minimum typing speed of 26 WPM while talking with customers

·         Effectively prioritize and manage your time

·         Above average starting wages

·         Excellent verbal and written communication skills


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


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