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Consumer Service Consultant(English Consultants and Bilingual Spanish/English Consultants)

Req #: CNX00051244
Location: Hamilton, ON CA
Job Category: CRM

Consumer Service Consultant

(English Consultants and Bilingual Spanish/English Consultants)


Career Description/Summary: If you like working in close-knit teams, can handle a fast-paced, fun environment and you're eager to help people, we want to talk to you! We are currently looking for bold, tenacious and out-going people to join our Automotive leading client. This customer service position provides first point of contact with current and potential consumers to meet and satisfy general information needs. The Agent has the following areas of responsibility: answers general consumer inquiries, obtain consumer information and data, inputs consumer data and file information, analyze consumer situations, determine need for escalation and assist in resolving consumer concerns.


What we are looking for:

  • High School Diploma or GED, some secondary level education preferred
  • Experience in customer service: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner to both external and internal customers
  • Ability to communicate clearly and effectively with customers.
  • Team player and willingness to learn

What we offer: 

  • Career Pathing and Advancement Opportunities
  • Interactive, paid training
  • Competitive salary
  • Bilingual (Spanish / English) language premium
  • Monthly performance incentives
  • Benefits after six months


How to apply:

·         Email your resume to:


·         Click and submit your application to this AD


·         We Accept walk in applications! Stop by and meet with a Recruitment Specialist at our office: 120 King Street West, 2nd Floor Standard Life Building, Hamilton.


At Concentrix we choose to promote from within, with 95% of our leadership team starting their career in the Customer Care Team we’re proud to be able to offer stable, career enriched opportunities.


Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit #cnxjobs

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