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Sr. Account Manager

Req #: CNX00050639
Location: Virginia, US US
Job Category: Marketing Operations

Account Manager

The Account Manager represents the primary point of contact with dedicated client. Acts as client advocate, facilitates problem solving through various organizational resources and functions; Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution; Provides tactical expertise to support overall client and company business strategy. 

Specific responsiblities

  • Acts as primary point of contact with client business owners and accounting team
  • Conducts weekly status meetings, in person at the client’s office
  • Provides guidance to the operations team dedicated to the account to ensure programs are on schedule and delivered with a high level of accuracy
  • Includes Account Executives, Regional Marketing Specialists, and Concierge team
  • Defines, clarifies and communicates client specifications, needs and changes with internal teams
  • Acts as client advocate, facilitates problem solving through various organizational resources and functions
  • Manages potential conflict areas between operations execution and client requirements through problem identification and resolution
  • Liaises with and funnels information to Concentrix functional departments on client progress
  • Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution
  • Insures billing packages are correct (input correct, data captured and assimilated)
  • Analyzes and assesses business growth drivers and profit leverage points
  • May assist with initial information gathering for new and existing business proposals
  • Monitors and safeguards reporting accuracy and detail (operations performance, data integrity, quality)
  • Serves as product knowledge expert for client and business generalist for company

·         Researches competitor information for feedback to Client



Bachelors Degree (BA or BS) in Marketing, Communications, Advertising, or equivalent experience in marketing or project management required.
Experience / Skill:          
  • Minimum of 10 years of relevant professional experience
  • Experience in direct marketing production required
  • Experience in automotive industry required
  • Problem-solve using an analytical approach; evaluate, investigate and apply best practices and offer innovative solutions
  • Demonstrated leadership experience
  • Must be able to consistently work with all levels and backgrounds in a diverse workforce
  • Strong verbal, written and presentation skills

Reporting Structure

The Account Manager reports to the Director, Account Development.
Team Leadership - Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives
Communication – Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Professionalism - The professional manner in which an employee conducts themselves in a corporate environment.  Maintains confidentiality with respect to customer information, company strategies, and employee relations. Demonstrates loyalty and support for company service offerings, products, policies, philosophies, and management.
Flexibility - Able to recognize validity of conflicting viewpoints; Stays objective in the face of (potentially) high subjective decision-making
Organization and Planning - Able to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability. Multi-Tasking: able to effectively focus on more than one task at hand concurrently
Decision Making and Problem Solving   Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics able to provide solid justification for decisions rendered; viewing situations in new and creative ways.
Impact and Influence - The desire to have a specific impact, gain acceptance of an idea, plan or activity or sell a service or product.
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