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OnStar Blue Button Welcome Call, Warren (3/27)

Req #: CNX00051430
Location: Warren, MI US
Job Category: CRM


TITLE: OnStar BBWC Advisor 


START DATE: March 27, 2018 

STATUS: Full -Time/Non-Exempt



We are one of the nation’s largest Business Process Outsourcing (BPO) companies. With more than 90,000 employees in 25 countries. So, you may ask,


We partner with some of the world’s leading brands to bring consumers the BEST customer service experience. Focusing on customer engagement and all resources that supports a positive customer oriented dynamic.



You will foster lasting relationships on behalf of Concentrix and OnStar. You will work to be the top resource for our customers. Creating a magnificent and everlasting experience through account activation and product education.

Our company is seeking eager, dedicated professionals to join our BBWC (BLUE BUTTON WELCOME CALL) DEPT. In this department, our future leaders will receive instant direct key press calls from owners of new vehicles assisting them with step by step software instruction, Bluetooth and Wi-Fi capabilities. Agents in this department will enroll and activate all new clients into the vehicle’s OnStar database, while maximizing the opportunity to upsell OnStar’s data plans and auto renewals. Team members would be responsible for educating the clients on the benefits of the OnStar products and services which results in additional suggestive upselling. BBWC advisors are business partners for our company and are trained to handle personal, business, company, fleet, rental and dealer demo account types.

This position is competitive in its base salary ranges and offers an intense and lucrative incentive/bonus structure. Giving agents the opportunity to maximize their overall salary (Base + commission)

Team members selected for this position will participate in a 5-week interactive paid training, that includes 3 weeks of classroom/information training and 2 weeks of hands on, one on one training.  

Below you will find a breakdown of the BBWC job duties and responsibilities.

Job Duties & Responsibilities:

·         Ability to function well in a high call volume environment focusing on inbound activation and sales.

·         Handling multiple types of calls with members, businesses, dealers, etc.

·         Educate new GM vehicle owners on OnStar services

·         Upsell various OnStar products, services and subscriptions (minutes, data plans & renewal packages)

·         Able to meet designated AHT (Average Handling Time) goals per call

·         Utilize complex internet and software platforms while maintaining a high level of professionalism and customer service

·         Document, escalate, and resolve complaints or issues properly

·         Successfully manage all new inbound activations and sales calls

·         Navigate multiple computer programs while speaking with the customer

·         Exceed performance standards to and maintain designated sales quotas

·         Help drive the “WOW” factor during the pre- owned pitch


Want to know if you qualify? Check Below

Ideal candidates should have ……

·         One year of Customer service, three years preferred

·         One year of competitive sales experience

·         High School diploma or equivalent

·         General knowledge of windows- based applications and web technology

·         Excellent attendance record

·         Outstanding written and verbal communication skills

Benefits for you:

·         Permanent Full-time employment

·         Comprehensive Paid Training

·         Competitive Salary

·         Career Advancement

·         Medical, Vision, Dental Benefits

·         Life Insurance and Pension Plan programs

·         Company sponsored parking and Transit assistance

·         Global discount programs

·         Client sponsored gym memberships

At Concentrix, we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We are not afraid of being BOLD and disruptive in the marketplace, so we like shaking things up!

We take our values seriously and they are threaded into everything that we do. We are FAMILY, we are ONE CONCENTRIX.

We HOPE that YOU would join us and BE the DIFFERENCE for the world’s BEST brands!

Concentrix- A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer.

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