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OSHAWA - Bilingual Customer Care Representative

Req #: CNX00051405
Location: Oshawa, ON CA
Job Category: CRM

Bilingual Customer Care Ambassador


As a part of the Bilingual Customer Care Team you represent one of our leading automotive clients, General Motors of Canada Company. You are the first point of contact with current and potential customers and external parties. Responsibilities include answering general customer inquiries, obtaining customer information and data, inputting consumer data and file information. You will become a brand expert and work in partnership with other departments and dealerships as the liaison between our customers and clients.

You will participate in an interactive paid training in which you will learn everything to be a successful Ambassador. You will join a fabulous team, an excellent work environment, and a management team who truly cares.


             Greet customer phone calls in a professional and courteous manner

             Collaborate with internal departments to clarify and collect information to respond to customer inquiries

             Contact external parties to assist in providing information and gain clarification

             Review individual customer cases providing mediation and settle customer needs through effective questioning and research

             Make final decision regarding expense of promotional dollars on behalf of the client

             Maintain basic knowledge of procedures, product information and online resource tools

             Participate in activities designed to improve customer satisfaction and business performance


             Fluent in French and English, written and verbal

             High School Diploma (or GED equivalent)

             Computer proficiency (including knowledge of windows-based applications)

             1 year of customer service experience (Retail, Restaurant, and or Call Centre experience)

             Excellent communication and analytical skills is helpful

What we offer:

             Bilingual Signing Bonus, earn an extra $1000 in your first six months

             Medical, Dental Benefits and Pension Plan

             Career Advancement opportunities

             Free Parking and Transit accessible

             On-Site Cafeteria and Gym Facilities

             Some Extras : Employee Events and Social Committee, Free Wi-Fi and Corporate Discounts on everything from tickets and dining to shoes and travel for you and your family!

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit #cnxjobs


Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified.

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