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Patient Services CSR- Richmond, 3/26

Req #: CNX00051285
Location: Richmond, VA US
Job Category: Healthcare
TITLE:  Customer Service Associate, PS
LOCATION: Richmond, VA
START DATE: November 13, 2017
STATUS: Full -Time/Non Exempt
At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!
Specific Requirements:
Customer Service Representative – Member Services
Handle customer service inquiries form members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
  • Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
  • Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
  • Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs
  • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines


Please send resumes to:
What we're looking for:
  • High School Diploma/GED is a must
  • Requires 6 months customer service experience
  • General knowledge of windows-based applications and web technology
  • Excellent verbal and written English communication skills
  • Pharmacy background preferred
  • Must be able to work a flexible schedule
  • Must be able to pass the required drug screening and background check


What we Offer:
Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)
The Company:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team
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