Concentrix is seeking highly motivated customer service representatives with excellent communication skills .

Job Duties

• High quality customer interactions and experiences
• Use superb computer skills and multi-tasking abilities
• Document customer interactions and properly escalate issues that do not have a known resolution
• Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer
• Interact with customer, clients, and agents, as well as other teams and representatives regarding external client’s services and products
• Deliver information in answer to general inquiries and assist in the resolution of customer concerns
• Assist in processing new business and Policy Owner service request, and other duties as required