Advisor I : Customer Service, CRM

Req #: CNX00052220

Location: Greenville, SC US

Job Category: CRM

TITLE: Advisor I : Customer Service, CRM - 04/10

Job Type: Full Time

Location: 2006 Wade Hampton Blvd., Greenville, SC 29615

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

Career Description/Summary:

Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!

Job Duties

High quality customer interactions and experiences
Troubleshoot, resolve issues, and address routine tax-support questions
Use superb computer skills and multi-tasking abilities
Actively contribute to the knowledge-base content by linking, flagging, and recommending updates
Utilize government websites and tool kits to seek out and deliver the right answer to the customer EVERYTIME
Document customer interactions and properly escalate issues that do not have a known resolution
Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Please send resumes Robert Adger email to: robert.adger@concentrix.com

Qualifications

What we're looking for:

Must pass online assessments to be considered for employment (testing required)
Positive/ Can-do attitudes only
College degree preferred (but not required)
The ideal candidate will have a background in business, finance, accounting, or tax
Basic knowledge of tax laws and tax concepts
Some experience preparing federal and state returns for individuals (1040) preferred but not required
Past experience in providing support in a call center environment
Critical thinking, problem solving
Persistence and determination

What we Offer:

Concentrix provides our associates with:

Career Pathing and Advancement Opportunities
Competitive salary
Monthly performance incentives
Health insurance (Eligibility requirements must be met)

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

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Advisor I : Customer Service, CRM