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Advisor I : Customer Service, Healthcare

Req #: CNX00052326
Location: Greenville, SC US
Job Category: Healthcare



Job Duties


   Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member

   Place follow up out-bound calls to assist in resolving member issues with their health plan.

   Be efficient in navigating multiple systems.

   Participate in ongoing training and self-development.

   Maintain basic knowledge of procedures, product information and online resource tools

   Maintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies.

   Participate in activities designed to improve customer satisfaction and business performance

   Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.

   Establish and maintain effective relationship with members to gain their trust and respect

   Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport

·   Evening and weekend shifts for all newly brought on team members will be paid, a shift differential on top of, your hourly rate (restrictions apply-will be explained during interview process).  

·   Greet member phone calls in a professional and courteous manner Must be able to scheduled to work, 30-40 hours a week (depending on your preference and eligibility requirements to meet business needs).  There are schedules for those that want to work 40, and ones for those that want to work 30 (evenings/weekends during open enrollment season).  


**YES, we do offer Benefits!

 

Major Medical

Vision

Dental

PTO Holiday Sick/Personal

Tuition Discounts

401K


**FUN WORK ENVIRONMENT Dress code - Jeans / casual environment

 

***PROMOTIONS WITHIN THE COMPANY!***


#cnxjobs

Qualifications

What we're looking for:

  • 1 year of Customer Service experience (retail, restaurant and or call center experience). Prior experience in a high-volume call center or face-to-face business environment preferred
  • Computer proficiency (including knowledge of windows-based applications)
  • Excellent written and verbal communications and typing skills required
  • Able to work weekends during busy season (October through February)
  • Attend every day of the 8 weeks training
  • A high school diploma or GED is required and you must be at least 18 years of age.  College degree is preferred but not required.

  • Ability to work in a face paced environment with extreme attention to detail and ownership

What we Offer:

Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:


Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team
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