Department / Program: Claims and Incentives Administrative
Department Hours: Mon-Fri 8:00am-5:00pm
Level / Grade: $18.46/hour
Location: Windsor (Riverside)
Minimum Hours per Week: 35 Hours
Assigned Recruitment Specialist: Crystal Bolohan
This position consists of auditing dealer incentives claims at a first and second level verification, keeping the system updated with current progress for call center reference. Sending various letter types, posting adjustments, tracking and uploading new and additional claim correspondence, auditing dealer co-op advertising claims, and providing secondary support on various tasks. Individual may be asked to assist with adhoc projects and/or assist Team Lead when necessary.
· Scanning and saving completed claims
· Audit Dealer CO-Op Advertising claims
· University Diploma is required.
· General knowledge of windows-based applications and ability to navigate a computerized information system.
· 3 years of work experience in a customer-facing role.
· Good verbal communication skills.
· Automotive environment ideal.
Impact and Influence: The ability to persuade, convince, negotiate with, influence, and/or sell others, in order to them to support ideas/objectives or purchase items. The desire to have a specific impact, gain acceptance of an idea, plan or activity or sell a service or product.
Team Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives
Communication: Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Professionalism: The professional manner in which an employee conducts themselves in a corporate environment. Maintains confidentiality with respect to customer information, company strategies, and employee relations. Demonstrates loyalty and support for company service offerings, products, policies, philosophies, and management.
Flexibility: Able to recognize validity of conflicting viewpoints; Stays objective in the face of (potentially) high subjective decision-making to protect interests of organization and candidate
Organization and Planning: Able to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability. Multi-Tasking: able to effectively focus on more than one task at hand concurrently
Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics able to provide solid justification for decisions rendered; viewing situations in new and creative ways.