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Customer Assistance Tier 2, Warren (4/24)

Req #: CNX00052226
Location: Warren, MI US
Job Category: CRM

TITLE: Tier 2 Agent




STATUS: Full -Time/Non-Exempt


 At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the difference for the world’s best brands!


Career Description/Summary:

This position is for our GM Customer Assistant Center Representative for our Inbound GM Customer Center located in Warren, MI. As an advisor you will be responsible for taking incoming calls from dealers or customers regarding questions about their warranty, recalls, and acting as a liaison between the dealership and consumer. They may also need help with locating a dealership in their area. We are looking for someone who has excellent time management skills, can work quickly on their feet, show empathy and has prioritizing skills. We are looking for someone who has case management skills up to one year and can carry the professionalism to represent the GM brand. If you have what it takes to handle caseloads and assist customers please apply I have included below additional information on the positions.  If you have any questions please let me know. You must have one consecutive years at one position……


Paid Training (Training is between 5-8 weeks)

Customer Service based positions, all inbound phone calls (No Telemarketing)

We require Flexible scheduling from you between the hours of 8 am-6 pm Monday- Friday, The schedules can change as often as each week.


We are looking for Candidates: 

  • Case Management skills (Working the Case from beginning to end.)
  • Following up with the Customer and GM Field Reps
  • Managing an average of 30-40 Cases
  • Great Critical thinking and problem-solving experience
  • Providing Great Customer Service Skills
  • Representing the GM Brands in a professional manner

Create a profile and apply online at 

Concentrix is an equal opportunity employer. We thank all applicants.

Only those that qualify will be contacted.

What we Offer:


Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)

The Company:


Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit


Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy


         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team



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