Customer Service Officer

Summary

Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.

Description

A fresh start for 2026 with a role that makes a real impact

Imagine stepping into a role where you’re the trusted first point of contact for Australians seeking guidance with their superannuation. Every conversation becomes an opportunity to support, reassure, and empower someone making decisions about their financial future.

If you're ready for a fresh start, returning to the workforce, or looking to grow your career in a supportive environment, this role offers the stability, development, and flexibility you need.

📍 Location: Robina, QLD (next to Robina Town Centre)

🕓 Start date & Hours: Feb 09, 2026. Monday–Friday, 7AM–7PM (rotating roster)

💰 Pay: $28.12/hr + 12% super + penalties

📚 Training: 4 weeks of paid, hands-on learning

🏢 Onsite Role | Permanent Full-time Employment

What you’ll be doing

• Provide outstanding service to members across phone, chat, and email

• Listen with empathy and offer tailored solutions

• Navigate multiple systems to resolve enquiries accurately

• Maintain confidentiality and professionalism in every interaction

Who you are

You’re a people person who thrives on helping others.

• Strong communicator with natural empathy

• Tech-savvy and quick to learn new systems

• Resilient and adaptable in a fast-paced environment

• Prior contact centre experience is great—but your attitude matters most!

Why you’ll love it here

✨ Permanent stability and growth opportunities

🚗 Free onsite parking + easy access to public transport

🎓 Continuous learning through Concentrix Uni & LinkedIn Learning

🏆 Supportive culture, recognition programs & wellbeing benefits

APPLY NOW! and embark on a rewarding career journey with us at Concentrix!

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.